Terms and Conditions of Purchase – EU

These terms and conditions apply to consumer orders placed through classiccollection.se for delivery to countries within the European Union, excluding Sweden. For deliveries within Sweden, please refer to our Swedish terms and conditions.

These terms do not affect any mandatory consumer rights applicable in the customer's country of residence.

 

1. Prices and Payment

• All prices include applicable VAT and are displayed in the currency selected for the relevant market.

• The total cost of your order, including any applicable shipping charges, is clearly displayed at checkout before you complete your purchase.

• For card payments and other direct payment methods, the full amount is charged when the order is placed.

• For payments made through Klarna, the payment is activated when the order is placed. Klarna's payment terms and due dates apply to invoice and instalment payments. This means that payment may be due before the goods have been delivered.

• Payment Methods

  • Payments can be made by card (Visa, Mastercard, American Express), Apple Pay, Google Pay or Shop Pay.

  • Invoice and instalment payments may be available through Klarna.

  • Additional local payment methods may be offered depending on the country. All available payment options are displayed at checkout.

  An order confirmation will be sent to the email address provided when placing your order.

 

2. Delivery and Shipping

In-stock Items

• In-stock items are normally dispatched from our warehouse in Sweden within 1–2 business days after the order has been placed.

• Estimated delivery times within the EU are generally 3–7 business days, depending on the destination and shipping method.

• Tracking information will be sent by email once your order has been dispatched.

Shipping Options and Costs

We offer deliveries within the EU through established carriers, including DHL, DSV, UPS and FedEx. Available shipping methods depend on the destination, size and weight of the goods.

• Smaller parcels: Delivery to a service point or home, depending on the available options. Standard shipping starts at €10, where applicable.

• Rugs and bulky items: Home delivery is available through selected carriers. Free delivery is offered on rug orders over €500 within the EU. For orders below this amount, shipping costs are displayed at checkout.

• Bulky items (140 cm or longer): Generally delivered to the property boundary or building entrance. Carrying items indoors is not included unless otherwise specified.

The available shipping methods and final shipping costs are displayed at checkout before the order is completed.

Remote Destinations

Additional shipping conditions may apply to remote islands and other hard-to-reach destinations. If delivery cannot be arranged at the shipping cost displayed at checkout, we will contact you before processing your order. You may then approve the revised shipping cost or cancel your order free of charge.

If you request a change of delivery address after the order has been dispatched, an administrative fee of €30 may apply.

 

3. Right of Withdrawal and Returns

Statutory Right of Withdrawal

Under EU consumer protection legislation, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period begins on the day after you, or a person designated by you, receive the goods. If an order is delivered in several separate shipments, the withdrawal period begins after receipt of the last item.

• You may inspect the product to establish its nature, characteristics and functionality. If the product has been handled more than necessary, a deduction may be made to reflect any reduction in its value.

• We recommend keeping and reusing the original packaging when returning an item.

• You must return the goods without undue delay and no later than 14 days after notifying us of your decision to withdraw from the purchase.

30-Day Return Policy

We offer a total return period of 30 days from the date you receive your order. This period includes the statutory 14-day right of withdrawal, rather than being an additional 30 days.

If you wish to return a product after the statutory 14-day withdrawal period, you must notify us within 30 days of receiving your order.

For returns requested after the statutory withdrawal period, products must be unused, in their original condition, with all original labels attached and in their original packaging.

This voluntary return policy does not affect your statutory consumer rights.

Return Procedure

• If you wish to withdraw from your purchase, you can use our online withdrawal form, contact us through our contact form, or use the model withdrawal form provided below.

• You may also notify us of your decision to withdraw by email at info@classiccollection.se.

• We will confirm receipt of your withdrawal request and provide information about the return procedure.

• For smaller parcels, a return label may be provided. You may also arrange return shipping independently.

• For bulky items, please contact us for return instructions and assistance with arranging collection.

• The customer is responsible for ensuring that returned goods are securely packaged to prevent damage during transport.

Return Shipping Costs

Return shipping costs are the customer's responsibility, unless otherwise required by applicable law.

• Smaller parcels: Returns using a return label provided by Classic Collection cost €15. The fee is deducted from the refund.

• Bulky items (140 cm or longer): Returns arranged through Classic Collection cost €50. Please contact us for return instructions and assistance with arranging collection. The fee is deducted from the refund.

• All return shipping fees stated above are inclusive of any applicable VAT. No additional charges will apply.

Customers may also arrange return shipping independently at their own expense.

Return shipping costs for faulty, damaged or incorrect goods are covered by Classic Collection when the complaint is valid.

Refunds

For purchases cancelled under the statutory right of withdrawal, refunds are issued without undue delay and no later than 14 days after we receive your withdrawal notification.

We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

Refunds are issued using the same payment method as the original purchase, unless otherwise agreed.

If you withdraw from the entire order, the original standard delivery charge will also be refunded. Additional costs resulting from the choice of a more expensive delivery method will not be refunded.

Any applicable return shipping costs arranged through Classic Collection will be deducted from the refund.

 

4. Complaints and Defective Goods

You are entitled to statutory remedies if a product is faulty, damaged or does not conform to the purchase agreement.

Under Swedish consumer law, defects can generally be reported for up to three years from delivery. This does not limit any mandatory consumer rights applicable in your country of residence.

• Transport damage: Visible damage should be documented and reported to us as soon as possible after delivery. Please keep the packaging and, if possible, provide photographs of the damage. Your statutory rights are not affected by a delay in reporting transport damage, provided the complaint is made within the applicable legal period.

Our products are handcrafted from natural materials. Minor variations in colour, texture and dimensions, as well as some natural fibre shedding, may occur as part of the product's individual characteristics.

Such variations are generally not considered defects, provided that the product meets the standards a customer can reasonably expect.

To report a faulty or damaged product, please contact us through our contact form. Describe the issue and, where possible, include photographs to help us assess your complaint.

 

5. Uncollected Parcels and Failed Deliveries

If a parcel is not collected from a service point or a scheduled home delivery is not accepted, the goods may be returned to us.

Once the shipment has been returned to our warehouse, the order will normally be cancelled and a refund issued to the original payment method, subject to the following deductions where permitted by law:

• Uncollected parcels: A handling fee of €10 plus the actual return shipping cost.

• Failed home deliveries (bulky items): A handling fee of €30 plus the actual return shipping cost.

These fees cover additional costs incurred when a shipment is not collected or accepted. The stated handling fees are the total amounts, including any applicable taxes.

No fees will be charged if the failed delivery is due to an error on our part.

Failure to collect or accept a delivery does not, in itself, constitute an exercise of the statutory right of withdrawal. If you wish to withdraw from your purchase, you must notify us in accordance with Section 3. Where the statutory right of withdrawal is exercised, only deductions permitted by applicable consumer law will apply.

 

6. Personal Data and Security

• We process personal data in accordance with the General Data Protection Regulation (GDPR).

• Payments and payment information are securely processed through Shopify Payments and the relevant payment service providers.

• Our website uses SSL encryption to protect data transmitted between your browser and our website.

• Our full Privacy Policy is available on our website.