Shipping Policy – EU

This shipping policy applies to orders placed through classiccollection.se for delivery to countries within the European Union, excluding Sweden.

Delivery Options

We offer delivery within the EU to service points and home addresses. Available delivery options are displayed at checkout and may vary depending on the size and weight of the products and the delivery destination.

We work with established carriers, including DHL, DSV, UPS and FedEx.

Remote and Hard-to-Reach Destinations

Special shipping conditions may apply to remote islands and other hard-to-reach destinations. If delivery cannot be arranged at the shipping cost displayed at checkout, we will contact you to discuss available options.

Any additional shipping charges will only apply with your explicit approval. If no suitable delivery arrangement can be agreed upon, you may cancel your order and receive a full refund.

Delivery to Service Points

Delivery to a service point is available for smaller parcels, depending on the options offered at checkout.

• Standard shipping starts at €10.

• The final shipping cost is displayed at checkout before you complete your order.

Home Delivery

Home delivery is available for selected products, depending on the delivery destination and the options offered at checkout.

• Free home delivery on rug orders over €500 within the EU.

• For orders below €500, the applicable shipping cost is displayed at checkout.

Bulky Items

Bulky items measuring 140 cm or longer are normally delivered to the property boundary or building entrance through an appropriate freight carrier.

Delivery does not include carrying the goods indoors. A signature may be required upon receipt.

The applicable shipping cost is displayed at checkout. Free home delivery applies to rug orders over €500 within the EU.

Delivery Times and Combined Shipments

In-stock items are normally dispatched from our warehouse in Sweden within 1–2 business days after the order has been placed.

Estimated delivery times within the EU are generally 3–7 business days, depending on the destination and shipping method.

Items with longer lead times may require additional time before dispatch. You will receive an estimated delivery date by email.

If your order contains products with different availability or dispatch times, the entire order will normally be shipped together once all items are available. Please contact our customer service team if you would like to arrange a partial delivery.

Tracking information will be sent by email once your order has been dispatched.

Uncollected Parcels and Failed Deliveries

If a parcel is not collected from a service point or a scheduled home delivery is not accepted, the goods may be returned to us.

Once the shipment has been returned to our warehouse, the order will normally be cancelled and a refund issued to the original payment method, subject to the following deductions where permitted by law:

• Uncollected parcels: A handling fee of €10 plus the actual return shipping cost.

• Failed home deliveries (bulky items): A handling fee of €30 plus the actual return shipping cost.

These fees cover additional costs incurred when a shipment is not collected or accepted. The stated handling fees are inclusive of any applicable taxes.

No such fees will be charged if the failed delivery is due to an error on our part.

Failure to collect or accept a delivery does not, in itself, constitute an exercise of the statutory right of withdrawal. If you wish to withdraw from your purchase, you must notify us in accordance with our Terms and Conditions of Purchase. Where the statutory right of withdrawal is exercised, only deductions permitted by applicable consumer law will apply.