Returns & Refunds Policy – EU

This policy applies to orders placed through classiccollection.se for delivery to countries within the European Union, excluding Sweden. For deliveries within Sweden, please refer to our Swedish returns and refunds policy.

Right of Withdrawal

Under EU consumer protection legislation, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period begins on the day after you, or a person designated by you, receive the goods. If an order is delivered in several separate shipments, the withdrawal period begins after receipt of the last item.

You may inspect the product to establish its nature, characteristics and functionality. If the product has been handled more than necessary, a deduction may be made to reflect any reduction in its value.

We recommend keeping and reusing the original packaging when returning an item.

You must return the goods without undue delay and no later than 14 days after notifying us of your decision to withdraw from the purchase.

30-Day Return Policy

We offer a total return period of 30 days from the date you receive your order. This period includes the statutory 14-day right of withdrawal, rather than being an additional 30 days.

If you wish to return a product after the statutory 14-day withdrawal period, you must notify us within 30 days of receiving your order.

For returns requested after the statutory withdrawal period, products must be unused, in their original condition, with all original labels attached and in their original packaging.

Items must be sent back within 14 days of notifying us of your return request.

This voluntary return policy does not affect your statutory consumer rights.

How to Return an Item

If you wish to withdraw from your purchase or request a return, you can use our online withdrawal form, contact us through our contact form, or use the model withdrawal form provided below. Use of the model withdrawal form is optional.

You may also notify us by email at info@classiccollection.se. Please include your order number to help us identify your purchase.

Once we have received your request, we will confirm receipt and provide information about the return procedure.

• Smaller parcels: A return label may be provided for your shipment. You may also arrange return shipping independently.

• Bulky items: For products measuring 140 cm or longer, please contact us for return instructions and assistance with arranging collection.

Returned goods must be securely packaged to prevent damage during transport.

Return Address

Classic Collection
Mimmis väg
Lastport 28–30
137 69 Österhaninge
Sweden

Return Shipping Costs

Return shipping costs are the customer's responsibility, unless otherwise required by applicable law.

When using a return service arranged by Classic Collection, the following charges apply:

• Smaller parcels: Returns using a return label provided by Classic Collection cost €15. The fee is deducted from the refund.

• Bulky items (140 cm or longer): Returns arranged through Classic Collection cost €50. Please contact us for return instructions and assistance with arranging collection. The fee is deducted from the refund.

All return shipping fees stated above include any applicable VAT. No additional charges apply to these return services.

You may also arrange return shipping independently at your own expense. In this case, no return shipping fee will be charged by Classic Collection.

For valid complaints concerning faulty, damaged or incorrect goods, Classic Collection covers the necessary return shipping costs.

Complaints and Damaged Items

If a product is faulty, damaged or does not conform to your order, you are entitled to statutory remedies under applicable consumer legislation.

Under Swedish consumer law, defects can generally be reported for up to three years from delivery. This does not limit any mandatory consumer rights applicable in your country of residence.

Complaints should be made within a reasonable time after discovering the issue.

Please inspect your order upon delivery. If you notice any visible transport damage, we recommend documenting it and contacting us as soon as possible. Please keep the packaging and provide photographs where possible.

To report a faulty, damaged or incorrect product, please use our contact form. Describe the issue and, where possible, attach photographs to help us assess your complaint.

Valid complaints are handled separately from ordinary returns and are not subject to return shipping fees.

Exchanges

If you wish to exchange a product, we recommend returning the item you no longer wish to keep and placing a new order for the preferred product.

Our standard return conditions apply to the returned item.

Refunds

Refunds Under the Statutory Right of Withdrawal

If you exercise your statutory right of withdrawal, we will issue your refund without undue delay and no later than 14 days after receiving your withdrawal notification.

We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

Refunds are issued using the same payment method as the original purchase, unless otherwise agreed.

If you withdraw from your entire order, the original standard delivery charge will also be refunded. Additional costs resulting from your choice of a more expensive delivery method will not be refunded.

Any applicable return shipping costs arranged through Classic Collection will be deducted from the refund. Deductions for diminished product value may also apply where permitted by law.

Refunds Under the Voluntary 30-Day Return Policy

For returns requested after the statutory 14-day withdrawal period but within our voluntary 30-day return period, refunds are normally processed within 10 business days after the returned goods have been received and inspected.

The refund is issued using the original payment method, subject to the conditions of our voluntary return policy.

Applicable return shipping fees arranged through Classic Collection will be deducted from the refund.

Please note that your bank or payment provider may require additional time to process and display the refund in your account.

If you have any questions about your return or refund, please contact us at info@classiccollection.se.