Delivery

If the goods are in stock, the usual delivery time within Sweden is 2-5 working days. If the goods are not in stock, they can simply be pre-ordered. So you just place an order as usual and we will get back to you as soon as possible with a calculated delivery date.

Shipping cost

The price for shipping to the selected country is calculated at checkout.

Ways of delivery

We send orders of small goods as parcels with DHL Service Point. The package arrives at your nearest provider.

Bulky goods such as larger carpets are delivered with DHL Home Delivery. This means that DHL will contact you for the delivery of your order with a delivery time on weekdays between 8:00 a.m. - 5:00 p.m., depending on where you live. Delivery is without delivery to your property line or sidewalks, depending on where you live. The current times and days vary depending on the zip code. The recipient must sign and identify themselves upon delivery.

If you want to change the delivery address after the goods have left our warehouse, an amount of 25 EUR will be charged for the change.

Payment

Choose to pay by invoice or card with the Klarna Checkout.

Pre-orders

Some products can be pre-ordered even though they are out of stock. If pre-order is possible, this will be clear in the product description.

When pre-ordering goods, the product is only paid for at the end if you choose to invoice via Klarna. This is the only payment option where payment is not activated until the order is dispatched by us. If you choose to pay by card or direct payment via bank account, this will be deducted immediately, even if the product cannot be delivered until later.

If you order stock items together with custom items, we will send you your entire order after completion. In exceptional cases we can split deliveries. Contact our customer service for further questions in this regard.

The delivery time that we announce is provisional and can be extended in the event of problems e.g. in the factory or during transport. Unfortunately, because our products are handmade and have a long transport route, this is not uncommon. In the event of any delays, we will inform all relevant customers as well as possible, but to ensure that you receive the most up-to-date information, we ask you, the customer, to check the current delivery times of the relevant product yourself.

Unfortunately, we cannot influence delays, which is why you as a customer are not entitled to compensation should the delivery time extend.

Right to cancel/ Return policy

We apply the provisions of the law on distance and off-premises contracts. This means that you can cancel your purchase within 14 days of receipt without giving a reason. This applies to goods in a new condition that have not been used. As the customer, you are responsible for the booking and costs of returning the goods. The goods will be returned as soon as possible and no later than 10 days after you have told us that you want to cancel your purchase. After we have received and checked the product, we will refund the value of the product as soon as possible, but no later than 14 days after it has been returned to our warehouse.
If you want to exchange an item in the same price range, for example for a different size or color, you as the customer are responsible for the return shipping. However, we will cover the shipping costs for the new item.

To return a canceled order, do the following:

We follow the Act on Distance contracts and off-premises contract, which means you are entitled to cancel your purchase within 14 days after receiving your order, without providing any reason. This applies to products in unused, new condition. Return the product as soon as possible and not later than 10 days after you have notified us that you wish to cancel your purchase. After we have received and checked the product, we will refund the product’s value as soon as possible, not later than 14 days after the product returns to our warehouse. If you wish to exchange an item, e.g. to another size or color, you as a customer will bear the cost for return shipping, but in turn, the shipping cost for your new item is free of charge. 

How to return an order:

1. Send an e-mail to [email protected], informing us that you would like to cancel and return your order. Quote your name and order number.
2. Pack the item you want to return in its original packaging with its protection and inner packaging - exactly as it were packed when it arrived. Should something be missing or damaged upon return we may deduct on your refund.

You as a customer bear the cost for return shipping and are liable for payment if the item is damaged or lost.

Unclaimed package/ non-received home delivery

If your package is left at the DHL pick-up for more than 14 days or if you refuse to recieve the goods it will be returned to us automatically. If this happens we will charge you 30€ for smaller packages. This is the administrative cost to handle the return as well as the cost for the return itself. This applies to shipments outside of Sweden. 
Unclaimed packages will not be covered by our return policy.

If a home delivery cannot be carried out, or if you as the recipient in any way refuse the delivery Classic Collection will charge 150€ for home deliveries outside Sweden. This will cover the shipping costs, administration and cost for customs.