No order is too small. We look forward to small and large orders!
However, you must be at least 18 years old to shop with us.
If the goods are in stock, the usual delivery time within Sweden is 2-5 working days. If the goods are not in stock, they can simply be pre-ordered. So you just place an order as usual and we will get back to you as soon as possible with a calculated delivery date.
Subject to errors in inventory.
Delivery within Sweden costs 59 SEK. (Eur!) To other countries from 200 kr. (Eur!) Any customs fees are borne by the recipient.
We send orders for small goods as parcels with DHL Service Point. The package arrives at your nearest provider.
Bulky goods such as larger carpets are delivered with DHL Home Delivery. This means that DHL will contact you for the delivery of your order with a delivery time on weekdays between 8:00 a.m. - 5:00 p.m., depending on where you live. Delivery is without delivery to your property line or sidewalks, depending on where you live. (Det är annorlunda i Tyskland, det här maaste anpassas) The current times and days vary depending on the zip code. You don't leave home, but the recipient must sign and identify themselves upon delivery.
If you want to change the delivery address after the goods have left our warehouse, an amount of 250 kronen (Eur!) Will be charged for the change.
Choose to pay by invoice or card with the Klarna Checkout.
Some products can be pre-ordered even though they are out of stock. If pre-order is possible, this will be clear in the product description.
When pre-ordering goods, the product is only paid for at the end if you choose to invoice via Klarna. This is the only payment option where payment is not activated until the order is dispatched by us. If you choose to pay by card or direct payment via bank account, this will be deducted immediately, even if the product cannot be delivered until later.
If you order stock items together with order items, we will send you your entire order after completion. In exceptional cases we can split deliveries. Contact our customer service for further questions in this regard.
The delivery time that we announce is provisional and can be extended in the event of problems e.g. in the factory or during transport. Unfortunately, because our products are handmade and have a long transport route, this is not uncommon. In the event of any delays, we will inform all relevant customers as well as possible, but to ensure that you receive the most up-to-date information, we ask you, the customer, to check the current delivery times of the relevant product yourself.
Unfortunately, we cannot influence delays, which is why you as a customer are not entitled to compensation should the delivery time extend.
Right of withdrawal
We apply the provisions of the law on distance and off-premises contracts. This means that you can cancel your purchase within 14 days of receipt without giving a reason. This applies to goods in a new condition that have not been used. The goods will be returned as soon as possible and no later than 10 days after you have told us that you want to cancel your purchase
want sent back. After we have received and checked the product, we will refund the value of the product as soon as possible, but no later than 14 days after it has been returned to our warehouse. The return costs are 59 kr (Eur!) Return costs home delivery 450kr. (Eur!) If you want to exchange an item in the same price range, for example for a different size or color, you as the customer are responsible for the return shipping. However, we will cover the shipping costs for the new item.
To return a canceled order, do the following:
Send an email to [email protected] within 14 days from the day on which you received the goods and describe the reason for the return and include your name and order number.
Pack the return in the original packaging with the intended protection and inner packaging - exactly as the goods arrived at you. If something is missing or damaged, we will deduct the corresponding amount from your return amount.
As the customer, you are responsible for the costs of returning the goods and also for payment if the goods are damaged or lost. The return must be sent as a business package.
The goods will be sent to the address below:
Classic Collection Lager
C / O Aldex