These purchase and delivery terms apply to all purchases of products and services from Classic Collection for purchases within the EU.
Price Errors and Incorrect Information
Despite our best efforts, there may sometimes be errors in pricing or incorrect information about products on our website. We reserve the right to correct such errors at any time. If you have placed an order at a price that later proves to be incorrect, we will contact you as soon as possible with the correct price information. You will then have the option to either accept the correct price or cancel your order. If we cannot reach you within a reasonable time, your order will be considered invalid.
All prices are stated in Swedish SEK and include VAT and other fees. The total cost of the purchase is clearly displayed before finalizing the order and includes all costs, including any shipping fees. The shipping cost for your order is clearly displayed at checkout.
If the item is in stock, the normal delivery time within the EU is 5–10 business days.
For pre-order items, you will receive an estimated delivery date as soon as possible.
Please note that we reserve the right to errors in stock balance.
We strive to deliver as quickly as possible using reliable shipping services such as DHL, FedEx, DSV or UPS.
If you wish to change the delivery address after the goods have left our warehouse, a fee of 300 SEK will be charged for this.
Choose to pay by invoice, or by card through Klarna Checkout.
When you shop at Classic Collection, the payment is processed by Klarna, which is a secure electronic payment solution. All card information is stored in accordance with the rules of the card networks. SSL/TLS – Security and Credit Card Information All credit card information is handled securely on a secure https page and transmitted using newer versions of TLS.
The entire site is encrypted with SSL. If you are on a website where it says https in the address bar, all traffic between you as a visitor and the server you are communicating with is encrypted. This makes it very difficult to eavesdrop on or manipulate the information being sent between you, and SSL thus provides much higher security than an unencrypted http connection.
Classic Collection processes personal data in accordance with the European General Data Protection Regulation (GDPR). Data that can be linked to you as a person will never be made available to other businesses or linked to other external registers.
Classic Collection collects and processes personal data in connection with your purchase, including information such as name, address, email address, and phone number. It is important to note that personal data may also be collected and processed by Classic Collection's partners and payment service provider Klarna. Klarna acts as a separate data controller for its own purposes and follows its own procedural rules, over which Classic Collection has no influence. For further information, it is recommended to visit Klarna's website.
Read more about our privacy policy here: https://classiccollection.se/info/integritetspolicy/
Some products can be pre-ordered even if they are not in stock. If pre-ordering is possible, this will be indicated in the product information.
For pre-order items, the product is only paid for afterwards if you choose invoice through Klarna. This is the only payment option where payment is activated only when the order is sent from us. If you choose Swish, card payment, or direct bank payment, this will be deducted immediately even if the item can be delivered later.
If you order items in stock together with order items, we will send your entire order when it is complete. We do not partial deliver. Contact our customer service for further questions about this.
The delivery time we provide is preliminary and may change. In case of any delays, we will inform you as much as possible. However, to ensure that you receive updated information, we ask you as a customer to regularly check if the delivery time has changed for the product in question.
Unfortunately, delays are beyond our control, so no compensation will be provided to you as a customer even if the delivery time is extended.
We apply the rules of the Distance Contracts Act and contracts outside business premises, which means that you can cancel your purchase within 14 days of receipt, without specifying any reason. This applies to items in new condition that are unused. The item is returned as soon as possible and no later than 10 days after you have notified us that you wish to cancel your purchase.
Classic Collection refunds the entire purchase amount after the item has been checked at our warehouse. Full refund of the purchase amount requires that the item and its original packaging are in good condition. Classic Collection reserves the right to deduct from the purchase amount.
Classic Collection does not accept returns sent to agents for pickup, nor any returns that do not follow the return policy in these purchase and delivery terms. Our return label must always be used for returns.
Contact us by creating a return case at https://classiccollection.se/contact/ Please provide your name, order number, and specify which product(s) you wish to return.
We will get back to you shortly with the cost of the return and send you a return label to attach to the return.
Pack the item you want to return in its original packaging, together with its protection and inner packaging, just as it was when it arrived. If anything is missing or damaged upon return, we may deduct from your refund.
You, as the customer, are responsible for payment if the item is damaged or lost during the return.
Exceptions from the Right of Withdrawal
Items that are custom-made/ordered or otherwise customized for you and not included in our regular range are not covered by the right of withdrawal. Gift cards are not covered by the right of withdrawal.
A faulty or damaged item must be reported within 7 days of receipt.
Visible damage to packaging upon delivery must be immediately noted upon receipt, on the handheld device or delivery note to the driver/agent before signing for receipt, and then the damage must be reported to the carrier. Failure to do so constitutes acceptance of the delivery in its existing condition.
For items purchased through any of our resellers, all complaints are handled through the respective reseller.
For items purchased directly through our webshop, the following applies.
All complaints are handled by you as the consumer creating a complaint case at https://classiccollection.se/contact/
Select "Claim" and fill in the form. Attach a clear photo of the damage/defect and provide a clear explanation of what has occurred.
The customer is responsible for retaining all packaging until the complaint is resolved.
Classic Collection provides documentation for any return shipping. Any return shipping costs are handled by Classic Collection.
The materials used in our products come directly from nature and therefore have their natural properties and variations. The properties and manufacturing process of the materials can give them different expressions and characteristics. This may include some materials naturally shedding or our natural sunlight altering the color of the product over time. The properties of materials and natural aging are not subject to complaints.
Do not return damaged goods without first contacting us for further instructions.
When handling complaints, Classic Collection follows the Consumer Purchase Act, and you as a customer always have rights under the law. We follow the Consumer Agency's recommendations in dispute cases.
Customers who fail to collect or receive their delivery will be charged for this, along with a return fee. The cost varies depending on the carrier and destination.
Items automatically return to Classic Collection, and undelivered deliveries are not covered by the right of withdrawal.
We are exempt from liability for failure to fulfill certain obligations under this agreement if the failure is based on mitigating circumstances as described below and if the circumstances complicate, prevent, or delay fulfillment. Mitigating circumstances include, among other things, government action or inaction, newly enacted or amended legislation, labor disputes, blockades, strikes, fires, floods, sabotage, or major accidents. Force majeure also includes government decisions that negatively affect the market and products, such as restrictions, warnings, sales bans, etc.
Classic Collection Stockholm AB
Approved for F-tax.
Organization number: 556960-5099
Bankgiro: 775-7446
Bank details for international payments:
Bank: Handelsbanken
IBAN: SE75 6000 0000 0000 5108 8509
SWIFT/BIC: HANDSESS I
Purchase and Delivery Terms Outside the EU
These purchase and delivery terms apply to all purchases of products and services from Classic Collection for purchases outside the EU.
These terms and conditions apply to all purchases of products and services from Classic Collection for purchases within Sweden. For other countries, see below.
Despite our best efforts, there may sometimes be errors in pricing or incorrect information about products on our website. We reserve the right to correct such errors at any time. If you have placed an order at a price that later turns out to be incorrect, we will contact you as soon as possible with the correct price information. You will then have the opportunity to either accept the correct price or cancel your order. If we cannot reach you within a reasonable time, your order will be considered invalid.
All prices are in Swedish SEK and include VAT and other fees. The total cost of the purchase is clearly displayed before finalizing the order and includes all costs, including any shipping fees. The shipping cost for your order is clearly displayed at checkout.
If the item is in stock, the normal delivery time within Sweden is 1–3 working days.
For pre-order items, you will receive an estimated delivery date as soon as possible.
Please note that we reserve the right to errors in stock balances.
We ship small item orders as parcels with DHL Service Point. The parcel will usually arrive at your nearest service point.
Bulky items, parcels longer than 150cm, are shipped with DHL Home Delivery. This means that DHL will contact you to deliver your order with a delivery time; weekdays between 08:00-17:00. The delivery is without entry, to your property boundary or sidewalk depending on where you live. The times and days that are applicable vary depending on your postal code. They do not deliver outside your residence; the recipient must sign and verify their identity upon delivery.
Please note that home deliveries booked by you as the recipient later than four working days after DHL's notification will be charged a storage fee of 150 SEK per day.
If you want to change the delivery address after the goods have left our warehouse, a fee of 300 SEK will be charged for this.
Choose to pay by invoice, with Swish, or by card through Klarna Checkout.
When you shop at Classic Collection, payment is processed by Klarna, which is a secure electronic payment solution. All card information is stored in accordance with card network regulations. SSL/TSL – Security and Credit Card Information All credit card information is securely handled on a secure https page and transmitted with newer versions of TLS.
The entire site is encrypted with SSL. If you are on a website where it says https in the address bar, all traffic between you as a visitor and the server you are communicating with is encrypted. This makes it very difficult to intercept or manipulate the information sent between you, providing much higher security than an unencrypted http connection.
Classic Collection processes personal data in accordance with the European General Data Protection Regulation (GDPR). Data that can be linked to you as an individual will never be made available to other businesses or linked to other external registers.
Classic Collection collects and processes personal data in connection with your purchase, including information such as name, address, email address, and telephone number. It is important to note that personal data may also be collected and processed by Classic Collection's partners and payment service provider Klarna. Klarna acts as a separate data controller for its own purposes and follows its own procedures, over which Classic Collection has no control. For further information, it is recommended to visit Klarna's website.
Read more about our privacy policy here: https://classiccollection.se/info/integritetspolicy/
Some products can be pre-ordered even if they are not in stock. If pre-ordering is possible, this is indicated in the product information.
When pre-ordering items, the product is only paid for afterwards if you choose invoice through Klarna. This is the only payment option where payment is activated only when the order is dispatched from us. If you choose Swish, card payment, or direct bank payment, it will be deducted immediately even if the item can be delivered later.
If you order items in stock together with pre-order items, we will ship your entire order when it is complete. We do not deliver in parts. Contact our customer service for further questions about this.
The delivery time we provide is preliminary and may change. In the event of any delays, we will inform all affected customers as much as possible, but to ensure that you receive updated information, we ask you as a customer to regularly check if the delivery time has changed for the product in question.
Unfortunately, delays are something we cannot control, so no compensation will be provided to you as a customer even if the delivery time is prolonged.
We adhere to the regulations in the Distance and Off-Premises Contracts Act, which means that you can withdraw your purchase within 14 days of receipt, without stating any reason. This applies to goods in new condition that are unused. The item should be returned promptly and no later than 10 days after you have notified us of your withdrawal.
Classic Collection refunds the entire purchase amount after the item has been checked at our warehouse. Full refund of the purchase amount requires that the item and its original packaging are in good condition. Classic Collection reserves the right to make deductions from the purchase amount.
Classic Collection does not accept returns sent to service point for collection, nor any returns that do not follow the return policy in these purchasing and delivery terms. Our return label must always be used for returns.
With the same shipping service that the item was delivered to you, it also needs to be booked for return. Service Point shipments automatically include a return label, while larger items require you to contact us to receive a return label.
If your return concerns a delivery that was delivered via a service point, use the attached return label that was included in the package. You, as the customer, are responsible for ensuring that the product is in its original packaging and that no damage occurs during the return to our warehouse. You affix the label to the packaging and leave the return at the nearest service point.
If your return concerns a product that was delivered to you via home delivery, contact us via the contact form: https://classiccollection.se/contact/ with information about which product(s) you wish to return to us. We will provide return label(s) to be attached to the outside of the packaging, along with an information sheet on how to book the pick-up with the carrier.
You, as the customer, are responsible for ensuring that the product is in its original packaging and that no damage occurs during the return to our warehouse.
When refunding a returned item, we will settle the cost of return shipping. You, as the customer, are responsible for the return shipping cost and are deemed liable if the item is damaged or lost.
Goods that are custom-made/ordered or otherwise tailored to you and are not included in our regular range are not covered by the right of withdrawal. Gift cards are not covered by the right of withdrawal.
A faulty or damaged item must be reported within 7 days of collection.
Visible damage to packaging upon delivery must be noted immediately upon receipt of the delivery, on the handheld computer or delivery note to the driver/service point before signing the receipt, and then the damage must be reported to the carrier. If this is not done, you accept the delivery as is.
For items purchased through any of our resellers, all complaints are handled through this reseller.
For items purchased directly through our webshop, the following applies.
All complaints are handled by you as a consumer creating a complaint case at https://classiccollection.se/contact/
Choose claim and fill in the form. Attach a clear photo of the damage/defect and provide a clear explanation of what has occurred.
The customer is responsible for keeping all packaging until the complaint has been handled.
Classic Collection provides documentation for any return shipping. Any return shipping costs are handled by Classic Collection.
The materials our products are made of come directly from nature and therefore have their natural characteristics and variations. The properties and manufacturing processes of the materials may give them different appearances and characteristics. This may involve some materials naturally shedding or our natural sunlight changing the color of the product over time. The properties of the materials and their natural aging are not subject to complaints.
At service point for package collection, the package is available for collection for 14 days. The package is then automatically returned to Classic Collection.
The customer is charged for unclaimed packages, 90 SEK, as well as 79 SEK for return shipping cost. Unclaimed packages are not covered by the right of withdrawal.
The customer is charged Delivery Obstacle 360 SEK, as well as return shipping cost 450 SEK, if a home delivery cannot be made at the agreed time.
The items are automatically returned to Classic Collection, and uncollected home deliveries are not covered by the right of withdrawal.
We are exempt from liability for failure to fulfill a certain obligation in this agreement if the failure is due to force majeure circumstances as described below, and if the circumstance complicates, prevents, or delays fulfillment. Force majeure circumstances include, among others, government action or inaction, new or amended legislation, labor disputes, blockade, strike, fire or flood, sabotage, or a major accident. Force majeure also includes government decisions that negatively affect the market and products, such as restrictions, warnings, sales bans, etc.
Classic Collection Stockholm AB
Approved for F-tax.
Organization number: 556960–5099
Bankgiro: 775–7446
Bank Details for Payments from Abroad:
Bank: Handelsbanken
IBAN: SE75 6000 0000 0000 5108 8509
SWIFT/BIC: HANDSESS I
These purchase and delivery terms apply to all purchases of products and services from Classic Collection for purchases outside the EU.
Despite our best efforts, there may sometimes be incorrect pricing or inaccurate information about products on our website. We reserve the right to correct such errors at any time. If you have placed an order at a price that later proves to be incorrect, we will contact you as soon as possible with the correct price information. You will then have the option to either accept the correct price or cancel your order. If we are unable to reach you within a reasonable time, your order will be deemed invalid.
All prices are stated in Swedish Krona and include VAT and other fees. The total cost of the purchase is clearly displayed before the final order, including all costs, including any shipping fees. The shipping cost for your order is clearly displayed at checkout.
Please note that delivery costs outside the EU may vary depending on the destination and the type of goods (bulky or small). We strive to deliver as quickly as possible using reliable shipping services such as DHL, DSV, FedEx, or UPS.
If the item is in stock, the normal delivery time outside the EU is 3-14 business days.
For pre-ordered items, you will receive an estimated delivery date as soon as possible.
Please note that we reserve the right to errors in the inventory balance.
We strive to deliver as quickly as possible using reliable shipping services such as DHL, DSV, FedEx, or UPS.
If you wish to change the delivery address after the goods have left our warehouse, a fee of 300 SEK will be charged for this.
Choose to pay by invoice or by card through Klarna Checkout.
When shopping at Classic Collection, payment is processed by Klarna, which is a secure electronic payment solution. All card information is stored in accordance with card network regulations.
The entire site is encrypted with SSL. If you are on a website where it says https in the address bar, all traffic between you as a visitor and the server you are communicating with is encrypted. This makes it very difficult to eavesdrop or manipulate the information being sent between you, providing a much higher level of security than an unencrypted http connection.
Classic Collection processes personal data in accordance with the European General Data Protection Regulation (GDPR). Information that can be linked to you as an individual will never be made available to other businesses or linked to other external records.
Classic Collection collects and processes personal data in connection with your purchase, including information such as name, address, email address, and telephone number. It is important to note that personal data may also be collected and processed by Classic Collection's partners and payment service provider Klarna. Klarna acts as a separate data controller for its own purposes and follows its own procedural rules, over which Classic Collection has no influence. For further information, it is recommended to visit Klarna's website.
Read more about our privacy policy here: https://classiccollection.se/info/integritetspolicy/
Some products can be pre-ordered even if they are not in stock. If pre-ordering is possible, this will be indicated in the product information.
When pre-ordering items, the product is only paid for afterwards if you choose an invoice through Klarna. This is the only payment option where payment is activated only when the order is shipped from us. If you choose Swish, card payment, or direct bank payment, the payment will be deducted immediately even if the item can be delivered later.
If you order items in stock together with pre-order items, we will ship your entire order when it is complete. We do not partial deliver. Contact our customer service for further questions about this.
The delivery time we provide is preliminary and may change. In case of any delays, we will inform affected customers as much as possible, but to ensure that you receive updated information, we ask you as a customer to periodically check if the delivery time has changed for the product in question.
Unfortunately, delays are something we cannot influence, so no compensation will be provided to you as a customer even if the delivery time is extended.
We apply the rules of the Distance and Off-Premises Contracts Act, which means you can cancel your purchase within 14 days of receipt, without stating any reason. This applies to goods in new condition that are unused. The item must be returned promptly and no later than 10 days after you have notified us of your decision to withdraw from the purchase.
Classic Collection will refund the full purchase price after the item has been checked at our warehouse. A full refund of the purchase price requires that the item and its original packaging are in good condition. Classic Collection reserves the right to make deductions from the purchase price.
Classic Collection does not accept returns sent to pick-up points or any returns that do not adhere to the return policy in these purchase and delivery terms. Our return label must always be used for returns.
Contact us by creating a return request at https://classiccollection.se/contact/ Please provide your name, order number, and the product(s) you wish to return.
We recommend arranging the return shipping yourself, as this may be the most cost-effective option for you. Send the items to our warehouse address:
Classic Collection
Dammliden 7
137 69 Österhaninge, Sweden.
If you wish for us to handle the shipping, please notify us in the support ticket, and we will provide you with information and the cost of the return shortly.
Pack the item you wish to return in its original packaging, along with its protective and inner packaging, just as it was when it arrived. If anything is missing or damaged upon return, we may deduct from your refund.
You, as the customer, are responsible for payment if the item is damaged or lost during the return.
Exceptions to the Right of Withdrawal
Custom-made or specially ordered items that are not part of our regular range are not covered by the right of withdrawal. Gift cards are also not covered by the right of withdrawal.
A defective or damaged item must be reported within 7 days of receipt.
Visible damages to the packaging upon delivery must be immediately noted upon receiving the delivery, on the handheld device or the shipping document to the driver/courier before you sign the receipt. Subsequently, the damage should be reported to the carrier. Failure to do so constitutes acceptance of the delivery in its current condition.
For items purchased through any of our retailers, all complaints must be handled through the respective retailer.
For items purchased directly through our webshop, the following applies:
All complaints are handled by you as the consumer by creating a complaint case at https://classiccollection.se/contact/
Select the type of case "Complaint" and fill out the form. Attach a clear photo of the damage/defect and provide a clear explanation of what has occurred.
The customer is responsible for keeping all packaging until the complaint is processed.
Classic Collection provides documentation for any potential return shipping. Any return shipping costs are handled by Classic Collection.
The materials used in our products come directly from nature and therefore have their natural characteristics and variations. The properties and manufacturing process of the materials can give them different expressions and characteristics. This may include some materials naturally shedding or our natural sunlight changing the color of the product over time. The properties of the materials and their natural aging are not subject to complaint.
Unclaimed Packages/Undelivered Deliveries
Customers who do not collect or receive their delivery will be charged for this, along with a return fee. The cost for this varies depending on the carrier and destination.
The items are automatically returned to Classic Collection, and undelivered deliveries are not covered by the right of withdrawal.
We are exempt from penalty for failure to fulfill certain obligations in this agreement if the failure is due to mitigating circumstances as listed below, and if the circumstances make it difficult, prevent, or delay fulfillment. Circumstances considered mitigating include government actions or omissions, newly introduced or amended legislation, labor disputes, blockades, strikes, fires, floods, sabotage, or major accidents. Force majeure also includes government decisions that negatively impact the market and products, such as restrictions, warnings, sales bans, etc.
Classic Collection Stockholm AB
Approved for F-tax.
Organization number: 556960–5099
Bankgiro: 775–7446
Bank details for payment from abroad:
Bank: Handelsbanken
IBAN: SE75 6000 0000 0000 5108 8509
SWIFT/BIC: HANDSESS I
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