Striped Green

SHIPPING & RETURNS

Delivery time

If the products you've ordered is in stock we will ship the order within 2-5 working days. If the item is out of stock, the product will be marked as "Temporarily out of stock" and we will after the order is processed get back to you with an estimated shipmping date.

We reserve for errors in our inventory balance.

Shipping

We ship within EU and to countries in the region. Any customs duties are paid by the recipient.

The delivery is handled by DHL or UPS.

Payment

You can choose to pay by invoice or with your card via Klarna check-out depending on your country.

Pre-order

Some of our products have the option to be pre-ordered even when they're out of stock. If this is possible you will be able to put the product in the cart even when the status is "Soon in stock". 

If you pre-order a product the only option if you want to pay the product after the order have arrived is to choose invoice via Klarna Check Out. This is the only option where the payment is activated after the order is shipped from us. Should you choose to pay by card or direct payment with your bank, this will be deducted at once, even if the item will be delivered later.

If you order items that are out of stock along with other items, we will ship your entire order together when it is complete. In exceptional cases, we can make a part delivery. Contact our customer service for further questions regarding this. The delivery time we print is preliminary and may change in case of problems with for example our factories or transportation. Since our products are manufactured by hand and have long transport routes, this is unfortunately not unusual. In case of any delays, we will inform all customers affected by this as soon as possible, but to ensure that you receive updated information, we ask that you regularly review the delivery time for the product in question.

Delays are unfortunately nothing we can influence, therefore, no compensation will be paid to you as a customer, even if delivery time should be extended.

Return Policy

We follow the Act on Distance contracts and off-premises contract, which means you are entitled to cancel your purchase within 14 days after receiving your order, without providing any reason. This applies to products in unused, new condition. Return the product as soon as possible and not later than 10 days after you have notified us that you wish to cancel your purchase. After we have received and checked the product, we will refund the product’s value as soon as possible, not later than 14 days after the product returns to our warehouse. If you wish to exchange an item, e.g. to another size or color, you as a customer will bear the cost for return shipping, but in turn, the shipping cost for your new item is free of charge. 

How to return an order:

1. Send an e-mail to [email protected], informing us that you would like to cancel and return your order. Quote your name and order number.
2. Pack the item you want to return in its original packaging with its protection and inner packaging - exactly as it were packed when it arrived. Should something be missing or damaged upon return we may deduct on your refund.

You as a customer bear the cost for return shipping and are liable for payment if the item is damaged or lost.

Unclaimed packaged/ Home delivery not recieved

If your package is left at the DHL pick-up for more than 14 days or if you refuse to recieve the goods it will be returned to us automatically. If this happens we will charge you 30€ for smaller packages. This is the administrative cost to handle the return as well as the cost for the return itself. This applies to shipments outside of Sweden. 

Unclaimed packages will not be covered by our return policy.

If a home delivery cannot be carried out, or if you as the recipient in any way refuse the delivery Classic Collection will charge 150€ for home deliveries outside Sweden. This will cover the shipping costs, administration and cost for customs. 

Force Majeure

We are exempt from penalty for failure to execute certain obligations in this agreement if the failure is due to liberating circumstances as described below, and the fact impedes, prevents or delays the execution. The following are considered as liberating factors: a government action or omission, new or amended legislation, industrial disputes, blockades, strikes, fire or flood, sabotage or accident of significant size. The force majeure also includes government decisions that affect the market negatively and products, such as restrictions, warnings, ban on sale, etc.

Company details

Classic Collection Stockholm AB

VAT: SE556960509901

Bank: Handelsbanken

IBAN: SE75 6000 0000 0000 5108 8509

SWIFT/BIC: HANDSESS I